Terms & Policies:
Please find below the relevant legal documentation. Please ensure that you have read the documentation before setting up an account with Walker Capital and it’s executing brokers. To view the relevant documentation please click on the links below.
To inform the Walker Capital Compliance Team with details of your complaint you can call us on +61 8076 2210; or alternatively, email us at firstname.lastname@example.org. We will provide acknowledgement of receipt of written complaints within 5 business days, and seek to resolve and respond to complaints within 30 business days of receipt. We will investigate your complaint, and provide you with our decision, and the reasons on which it is based, in writing.
Walker Capital – Compliance Officer
Po Box 204
Liverpool NSW 1871
If you are dissatisfied with our decision or the way we handled your complaint, we will transfer the complaint to Sanlam Private Wealth Pty Ltd (ACN: 136 960 775), who is the MDA Operator and a member of the Australian Financial Complaints Authority.
If you are dissatisfied with the outcome, you have the right to lodge a complaint with the Australian Financial Complaints Authority. Contact details below, an approved external dispute resolution scheme, of which Sanlam is a member.
You may also make a complaint via the ASIC free call Info line on 1300 300 630.
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Toll Free: 1800 931 678 (free call)